The key to successful business support is providing the flexibility that individual clients need. Some clients have only very limited knowledge and awareness and want the reassurance that an unlimited amount of support is available to them, without the business paying a high premium for the privilege.
SCT Mobile will identify the most suitable and viable levels of support to offer your company. For a high percentage of our clients knowing that one of our specialist support engineers is available 24/7 365 days a year helps for any emergency business critical requirements.
We also provide remote support management for our clients which means we can instantly recognise problems with the network, power supply or company data back-up failure and then we can proactively switch resources or manage the problem for minimal disruption. The remote access service also provides cost effective IT support for non emergency tasks like adding new users to the network.